Frequently Asked Questions

Weekly cleaning starts from £19 per hour with a minimum of 2 hours per visit. Fortnightly cleaning is from £20 per hour, also with a 2-hour minimum. Deep cleans are individually priced based on your specific requirements.

Yes, we ask that you provide the cleaning products and equipment. This way you know exactly what's being used in your home, and it ensures we're using products you're comfortable with. If you'd prefer us to bring supplies, just let us know and we can arrange this.

Absolutely. We assign you a dedicated cleaner who will visit your home at the same time each week (or fortnight). They'll get to know your home and your preferences. If your regular cleaner is unavailable due to holiday or illness, we'll let you know in advance and arrange a suitable replacement.

Yes, we're fully insured for public liability. In the unlikely event of accidental damage, you're completely covered.

Every cleaner is interviewed at their own home before joining our team. We check references, verify identity, and only work with people we'd trust in our own homes. DBS checks are available on request.

Not at all. Many of our customers are at work during their clean. You can leave a key with us, use a key safe, or provide access however works best for you.

Just give us at least 24 hours notice and we'll reschedule at no charge. For last-minute cancellations (less than 24 hours), we may need to charge a cancellation fee to cover our cleaner's time.

No long-term contracts. We work on a rolling basis, so you can cancel anytime with reasonable notice. Stay because you're happy, not because you're locked in.

We cover Chester and the surrounding areas. If you're not sure whether we service your area, just get in touch and we'll let you know.

We invoice monthly and accept bank transfer or standing order. Payment is due within 7 days of receiving your invoice.

Let us know within 24 hours and we'll send someone back to put it right at no extra cost. We take feedback seriously.