Privacy Policy

1. Who We Are

Nice Clean Home Limited ("we", "us", "our") is a domestic cleaning service provider based in Chester. We are committed to protecting your privacy and handling your personal data responsibly.

Contact details:
Phone: 07832 608710
Email: hello@nicecleanhome.co.uk

2. Information We Collect

We may collect the following types of personal information:

• Contact information: Name, email address, phone number, postal address
• Service details: Information about your home and cleaning requirements
• Communication records: Records of correspondence between us
• Payment information: Bank details for invoice payments

3. How We Use Your Information

We use your personal information to:

• Provide our cleaning services to you
• Communicate with you about appointments and services
• Process payments and manage your account
• Respond to your enquiries and requests
• Improve our services

4. Legal Basis for Processing

We process your personal data on the following legal bases:

• Contract: To fulfil our cleaning service agreement with you
• Legitimate interests: To run our business effectively and communicate with you
• Legal obligation: To comply with legal and regulatory requirements

5. Information Sharing

We do not sell your personal information. We may share your information with:

• Our cleaners, to the extent necessary to provide services to you
• Service providers who help us run our business (e.g., accounting software)
• Legal authorities if required by law

6. Data Security

We take appropriate measures to protect your personal information from unauthorised access, loss, or misuse. This includes secure storage of any physical records and appropriate security measures for electronic data.

7. Data Retention

We keep your personal information for as long as necessary to provide our services and comply with legal obligations. When you stop using our services, we will retain your information for a reasonable period to handle any queries or issues, then securely delete it.

8. Your Rights

Under data protection law, you have the right to:

• Access the personal information we hold about you
• Correct any inaccurate information
• Request deletion of your information
• Object to processing of your information
• Request restriction of processing
• Data portability

To exercise any of these rights, please contact us using the details above.

9. Cookies

Our website may use cookies to improve your experience. Cookies are small files stored on your device. You can control cookies through your browser settings.

10. Changes to This Policy

We may update this privacy policy from time to time. Any significant changes will be communicated to existing clients.

11. Complaints

If you have concerns about how we handle your personal information, please contact us first. You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.

Last updated: January 2025