Terms & Conditions

1. Services

Nice Clean Home Limited provides domestic cleaning services in Chester and surrounding areas. Our services include weekly cleaning, fortnightly cleaning, and deep cleaning as agreed with each individual client.

The specific tasks to be carried out during each clean will be agreed upon before services commence. We reserve the right to decline any cleaning requests that fall outside our standard domestic cleaning services.

2. Pricing and Payment

Our current pricing is as follows:

• Weekly cleaning: From £19 per hour (minimum 2 hours per visit)
• Fortnightly cleaning: From £20 per hour (minimum 2 hours per visit)
• Deep cleaning: Priced individually based on requirements

Invoices are issued monthly and payment is due within 7 days of receipt. We accept payment by bank transfer or standing order. Late payments may incur an administrative charge.

3. Cancellations

We understand that plans change. If you need to cancel or reschedule a cleaning appointment:

• Please provide at least 24 hours notice for no charge
• Cancellations with less than 24 hours notice may be charged at 50% of the agreed rate
• No-shows (without any notice) will be charged at the full agreed rate

To cancel or reschedule, please contact us by phone or email as soon as possible.

4. Access to Your Property

You will need to provide access to your property for scheduled cleaning appointments. This may include:

• Being present to let our cleaner in
• Leaving a key with us (held securely)
• Providing access via key safe or similar

If our cleaner arrives and cannot gain access to your property, this will be treated as a no-show and charged accordingly.

5. Cleaning Products and Equipment

We ask that you provide cleaning products and equipment for use in your home. This ensures we use products you are comfortable with in your home. If you would prefer us to bring our own supplies, please discuss this with us and we can make arrangements.

6. Insurance

Nice Clean Home Limited carries public liability insurance. In the unlikely event of accidental damage to your property during cleaning, please report this to us within 24 hours. Claims will be handled through our insurance provider.

We are not liable for damage to items that are fragile, unstable, or improperly secured. Please inform your cleaner of any items requiring special care.

7. Complaints

Your satisfaction is important to us. If you are not happy with any aspect of our service:

• Please contact us within 24 hours of the clean
• We will arrange for a cleaner to return and address the issue at no extra cost
• We take all feedback seriously and use it to improve our service

8. Termination

We do not require long-term contracts. Either party may terminate the cleaning arrangement at any time with reasonable notice (typically one week). Any outstanding payments will remain due.

9. Confidentiality

We respect your privacy. Our cleaners are instructed to maintain confidentiality regarding your home and personal affairs. We will never share your personal information with third parties except as required by law.

10. Health and Safety

Our cleaners follow standard health and safety practices. Please inform us of any hazards in your home, including pets, alarm systems, or areas that should not be accessed. We reserve the right to decline to clean in conditions we consider unsafe.

11. Changes to Terms

We may update these terms from time to time. Significant changes will be communicated to existing clients. Continued use of our services constitutes acceptance of any updated terms.

12. Contact

If you have any questions about these terms, please contact us:

Nice Clean Home Limited
Phone: 07832 608710
Email: hello@nicecleanhome.co.uk

Last updated: January 2025